Last Updated: November 6, 2024
CloudGate Financial Group LLC ("CloudGate Financial," "we," "us," or "our") operates BidSage, an advanced AI-powered RFP analysis platform. This Privacy Policy explains in detail how we collect, use, protect, and share your information when you use our services at www.bidsage.ai (the "Site") and our related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
When you create an account with BidSage, we collect several types of information necessary to provide our Services. This information includes your name, business email address, company name, professional role, and department affiliation. We also maintain your account credentials and payment information in encrypted form. Additionally, we collect professional and industry information that helps us tailor our Services to your needs.
During your use of BidSage, we collect information about the RFP documents and related content that you upload to our platform. This includes the analysis requests you make, the results generated, and your interaction patterns with our Services. We maintain a history of your service usage to improve your experience and provide better support.
Our systems automatically collect certain technical information when you access our Services. This includes your IP address, browser type and version, device identifiers, operating system, and access timestamps. We also gather performance metrics and error reports to ensure the stability and reliability of our Services.
We employ cookies and similar tracking technologies to enhance your experience with our Services. These technologies help us maintain your session security, analyze usage patterns, and improve our Services. You can control cookie preferences through your browser settings, though this may impact certain Service functionalities.
Your information enables us to provide and improve our core Services. We use it to process your RFP analysis requests, manage your account, handle payments, and communicate important service updates. Every use of your information is designed to enhance your experience with BidSage or maintain the security and functionality of our Services.
Beyond our core Services, we use your information to optimize and develop new features, maintain security, prevent fraud, and ensure legal compliance. We analyze usage patterns to improve our Services and provide better customer support. All these additional uses are designed to enhance your experience while maintaining the privacy and security of your information.
BidSage leverages advanced artificial intelligence and Large Language Models (LLMs) to provide our services. Our AI systems analyze RFP documents to generate insights and recommendations while maintaining strict data privacy standards. We want to be transparent about how we use these technologies: our AI models process your data solely for the purpose of providing analysis and insights through our Services. We maintain strict controls over this processing and do not use customer data to train or improve our AI models.
To protect your information during AI processing, we have implemented comprehensive safeguards. These include strict data handling protocols that limit access to your information, regular audits of our AI processing systems, and data minimization practices that ensure we only process the information necessary to provide our Services. Our AI systems operate within isolated environments with multiple security layers to protect your sensitive information.
We partner with carefully selected service providers to deliver our Services effectively. These partnerships include cloud hosting providers who store our data, payment processors who handle financial transactions, analytics providers who help us improve our Services, and customer support platforms that help us assist you. Each service provider is contractually bound to protect your information with the same level of care and security that we employ ourselves. We regularly audit their compliance with our privacy and security requirements.
There may be circumstances where we are legally required to disclose your information. We will share your information if we receive a valid court order, subpoena, or search warrant. We may also share information to protect our legal rights, prevent fraud or abuse, or ensure the security of our Services and users. In each case, we carefully review all requests to ensure they are legally valid and limit the information we share to only what is legally required.
We implement multiple layers of security to protect your information. This includes industry-standard encryption for data both in transit and at rest, robust access controls with multi-factor authentication, and regular security audits of our systems. Our security team conducts continuous monitoring for potential threats and vulnerabilities. We regularly train our employees on security best practices and maintain strict access controls to your data.
Our comprehensive data protection strategy includes regular backups of all customer data, detailed disaster recovery plans, and continuous vulnerability assessments. We maintain redundant systems to ensure service continuity and data availability. Our incident response team is available 24/7 to address any security concerns, and we regularly update our security protocols to address emerging threats.
You have the right to access, correct, or delete any personal information we maintain about you. You may request a copy of your data in a commonly used electronic format. If you find any inaccuracies in your information, we will correct them promptly upon your request. You may also request that we delete your personal information, subject to our legal obligations and legitimate business needs to maintain certain records.
You maintain control over how we use and process your information. You can manage your communication preferences, opt-out of marketing communications, and choose how your data is processed within our Services. You may also deactivate your account at any time, though we may retain certain information as required by law or for legitimate business purposes.
When we transfer your information across national borders, we implement appropriate safeguards to protect your privacy. These transfers may be necessary to provide our Services and are conducted in compliance with applicable data protection laws. We use standard contractual clauses, data processing agreements, and other legal mechanisms to ensure your information receives consistent protection regardless of location.
We retain your information for as long as necessary to provide our Services and fulfill our legal obligations. When determining retention periods, we consider the type of information, its sensitivity, and the purpose for which it was collected. When we no longer need your information, we securely delete or anonymize it. We maintain specific retention schedules for different types of data and regularly review these schedules to ensure compliance with legal requirements.
Our Services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete this information. If you believe we may have collected information from a child under 18, please contact us immediately using the information provided in the Contact Information section.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or our Services. When we make material changes to this Policy, we will notify you through our Services or by sending you an email. We encourage you to review this Policy regularly to stay informed about our privacy practices. Your continued use of our Services after any changes to this Policy constitutes your acceptance of the changes.
For questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
CloudGate Financial Group LLCCalifornia residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect and how we use it, the right to request deletion of personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.
For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). The legal bases for processing include consent, contractual necessity, and our legitimate business interests. EEA users have additional rights, including the right to object to certain processing activities and the right to data portability.
We comply with privacy and data protection requirements in all jurisdictions where we operate. Where local law provides for additional rights or obligations, we have implemented appropriate measures to ensure compliance. Users in specific jurisdictions may have additional rights or protections under their local laws, and we respect and comply with these requirements.